Founder of FeverBee, a community consultancy. Get daily help to build your community: eepurl.com/bZ7mHj Author: tinyurl.com/y78d3nen & tinyurl.com/y84jsuao.

London, United Kingdom
Joined January 2008
Working with Smaller Communities A while back I participated in a podcast for indiemedia.club talking about the do’s and don'ts of launching communities, how to develop a paid membership site, and bonus tips. You can find it here... buff.ly/39MLJkl #cmgr #esn
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The Helpful / Solved Score (and comparing support channels) Questions like “was this answer helpful?” or “did this answer solve your problem?” are a powerful means of evaluating the success of many community programs. buff.ly/2XDypJ9 #cmgr #esn
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When people are discussing whether their community should be private (or on a platform which is bad for search), I don't think they truly appreciate the difference it makes. i.e. "are you ok with having 70% to 80% fewer people as a result of this decision?"
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Examining some client data and see this recurring pattern. After about 8 to 12 months, the majority of visitors come via search. This peaks quickly and then hovers at the same level indefinitely. #CMGR
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Default username on Khoros, Vanilla, HigherLogic, Insided, Discourse communities - 'RichMillington'. Default username on Salesforce communities - 'RichMillington_012423👩‍🎤4_!@#OM👽 G!_#$✊🏻T' #CMGR
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It's still proving devilishly hard to predict which communities will survive and thrive. But it seems specific dynamics within communities are more important than specific tools. #CMGR
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